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Effective Date: August 26, 2024
Your privacy is important to us. This Privacy Policy explains how TrialConnx (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use our website, products, and services (collectively, the “Services”).
TrialConnx is a product of Vigyanix(https://vigyanix.com). This Privacy Policy applies to all users of our Services and describes how we handle personal information in accordance with applicable laws.
We collect the following types of information:
Name, email address, phone number
Organization name and role/title
Password (encrypted)
Any content submitted through contact forms or communications with our support team
When you create an account, we collect:
Full name
Email address
Password (encrypted)
Organization/institution name
Role or job title
Phone number (if provided)
IP address and device/browser metadata
This data is used to manage your account, authenticate your identity, and improve user experience.
During your use of the TrialConnx platform, you may upload or submit:
Clinical trial documents (e.g., protocols, contracts, budgets)
Feasibility surveys and site readiness forms
Study team contact lists
Activity updates, comments, collaboration notes
Scheduling and milestone data
This data is stored securely and used solely for the provision of our Services.
We collect certain information automatically when you use the Services:
Browser type and version
IP address
Pages visited and time spent on the site
Device information
Cookies and usage data
We rely on the following lawful bases for collecting and processing your information:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests, including product improvement and customer support
We use collected information to:
Provide and maintain the Services
Personalize your user experience
Enable team collaboration features
Respond to customer support requests
Improve our products and features
Generate anonymized analytics and productivity insights (if enabled)
Comply with legal requirements
We do not sell or rent your personal information or user-submitted application data.
We may share your information with:
Trusted third-party service providers, such as hosting providers, CRM systems, and support tools
Law enforcement or regulators, if legally required
Authorized users within your organization, to support collaboration across study teams
A list of subprocessors is available upon request.
Your personal information may be stored or processed outside of your home country, including in the United States. When we transfer your data internationally, we take steps to make sure it is protected in line with this Privacy Policy and applicable laws, including using standard contractual safeguards when necessary.
We retain your information as follows:
Account data is retained as long as your account remains active
Application data is retained for the duration of your service contract and for a reasonable period thereafter unless deletion is requested
Users may request deletion of account or project data at any time by contacting support@trialconnx.com.
We implement robust technical and organizational security measures to protect your information:
Data encrypted in transit (HTTPS)
Sensitive application data encrypted at rest
Access control based on user roles
Regular penetration testing and security audits
Despite these efforts, no system is completely secure. We encourage you to protect your passwords and report any suspicious activity.
Depending on your location and applicable law, you may have the right to:
Access or correct your personal data
Delete your data
Export your data
Withdraw consent for specific uses
To exercise these rights, contact us at privacy@trialconnx.com.
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it immediately.
We use cookies to:
Understand website usage
Improve navigation
Remember your login sessions
You can disable cookies via your browser settings. For more details, please see our Cookie Policy.
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage users to review the privacy policies of any third-party sites they visit.
We do not use your personal information to make decisions solely based on automated processing without your explicit consent.
In the event of a data breach, we will notify affected users and relevant authorities as required by law. Notifications will be provided promptly and will include relevant details and protective steps.
By using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
We may revise this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through the platform. Previous versions are archived and can be made available upon request.
If you have questions about this Privacy Policy or our data practices, contact us at:
TrialConnx Privacy Team
Email: privacy@trialconnx.com
Website: https://trialconnx.com
This Cookie Policy explains how TrialConnx, a product of Vigyanix (“we,” “our,” or “us”), uses cookies and similar technologies on our website and platform. This policy should be read alongside our Privacy Policy, which explains how we use personal information.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be “persistent” or “session” cookies.
We use cookies for several purposes, including:
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
We may use third-party services that use cookies on our website. These may include:
Please note that we do not have control over these third-party cookies. You can check the respective third-party websites for more information about these cookies and how to opt out of them.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
To manage cookies, you can:
Some browsers have incorporated “Do Not Track” (DNT) features. When enabled, these features send a signal to websites you visit, indicating that you do not wish to be tracked. We currently do not respond to DNT signals. However, you can manage your cookie preferences using the methods described in this policy.
We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the “Effective Date” at the top of this policy.
If you have any questions about our use of cookies or this Cookie Policy, please contact us at: privacy@trialconnx.com
By continuing to use our website, you are agreeing to our use of cookies as described in this Cookie Policy.