Effective Date: August 26, 2024
The Services will be available 99.9% of the time, measured monthly, excluding holidays, weekends, and scheduled maintenance. This is referred to as “Availability.” If a customer requests maintenance during these excluded times, the Availability calculation will not include any periods affected by the requested maintenance. TrialConnx will inform the Customer of any scheduled maintenance through email or a notification within the Service. Any downtime caused by factors outside of TrialConnx’s control, including Force Majeure Events, will also be excluded from Availability calculations.
If the Availability requirement is not met, referred to as “Downtime,” the Customer’s sole and exclusive remedy, and TrialConnx’s entire liability, is to provide a 5% credit of the Subscription Fees for each period of 30 or more consecutive minutes of Downtime, provided that (1) the Downtime lasts longer than one hour, and (2) only one credit will be given per day. Downtime begins accruing as soon as the Customer recognizes it and continues until the Services are restored. To receive credit, the Customer must notify TrialConnx in writing within 72 hours of the Downtime, or they will lose the right to receive credit. The credit cannot be redeemed for cash. The total credits applied cannot exceed one week of Subscription Fees in any given month. TrialConnx will apply the credit only to the month in which the Downtime occurred.
We created this Content and Use Policy (the “Policy”) to provide additional clarification on activity and content which is prohibited and/or subject to additional restrictions on the platform. The platform fosters a collaborative and organized environment. To uphold a safe and positive user experience, we strictly prohibit specific activities and content.
All terms used in this Policy but not defined shall have the meaning given to them in the Master Services Agreement. This Policy is incorporated into the terms applicable to your Subscription. If you suspect any user is in violation of this Policy, please contact us by emailing us at help@trialconnx.com
While the platform is not obligated to monitor user activity, it reserves the right to investigate and take action against users who violate these terms. This may include issuing warnings, suspending or terminating accounts, and reporting illegal activity to the appropriate authorities.
Users are responsible for their own conduct on the platform and for ensuring that their use of the platform complies with these terms. By using the platform, users agree to abide by these terms and to cooperate with any investigations into potential violations.